We offer all the benefits of online delivery, coupled with support, guidance and added value that is second to none.
Introduction
The HRTEC Team
Enrollment Requirements
Learning & Assessment
Course Administration
Course Timetable
Fees & Charges
Student Learning & Support
Student Support Services
Enrolment Terms & Conditions
Student Experience Team
Course Terms & Conditions
Policies
State Licencing Authorities
Glossary of Terms
Privacy Notice
Introduction
Welcome to Harcourts Real Estate Training Centre!
The HRETC team is proud to welcome you on board. We trust that you will find the time we share challenging, rewarding and fun.
We aim to equip you with the knowledge, skills and confidence you need to enter the workforce or further studies.
During your time with us, you will be exposed to a variety of experiences and challenges. Our offering is unique. We have all the benefits of online delivery, coupled with support and added value that is second to none.
All students who enrol with HRETC will be given a copy the Student Handbook. A copy of the Handbook is provided in the Student Portal as part of the course enrolment. Prior to enrolment a prospective student can obtain a copy of the Student Handbook on the HRETC website
Upon enrolling you have rights and responsibilities, most of which are outlined in this student handbook. You are welcome to ask us for further information if you have questions that are not covered in this handbook.
The quality of your experience at HRETC depends largely on your motivation and commitment. We feel that we have in place an ideal learning environment to promote flexibility that is self-assured although creates growth development. Meet the challenge and we will do our very best to ensure that the benefit to you exceeds your expectation.
The HRTEC Team
Meet the HRTEC Team
Student Experience
Leadership
Assessors
Student Experience
Noven Purnell-Webb
Online Experience Manager
Noven builds and improves our website and online student portal. His goal is to make sure our online experience is world class.
Kate is here to help and guide you every step of the way! Contact our Student Experience Team via the online Student Portal or on our website, phone, or email. We are open during Brisbane business hours and are always ready to assist you!
Irene was the founder of Harcourts’ RTO. In her role as Director of Professional Development, she is also responsible for the professional development of Harcourts corporate teams, supporting Harcourts operations around the globe.
Paula Irvine is the National RTO Administrator for the HRETC. Her vast experience in the areas of compliance, educational management & learning and development ensure students achieve their learning goals and course outcomes.
The following information forms part of the Enrolment Terms and Conditions. Any reference to Course Expiry Dates is subject to any mandatory Government training package end dates.
Unique Student Identifier Requirements
It is an Australian Government requirement that all students undertaking nationally recognised training MUST have a USI. Your USI must be provided to us on enrolment as we cannot issue you with your SOA without a verified USI. If you wish to check your USI or do not have one it is a simple matter to create a USI at www.usi.gov.au or contact our Student Experience Team on 1300 024 401 for assistance.
Language, Literacy and Numeracy Requirements
To be able to complete this course you must have proficiency in English and numeracy at Australian Year 10 level or equivalent. For further information on LLN requirements or if you have any questions or need further assistance please contact our Student Experience Team on 1300 024 401.
Students may be asked to provide evidence of their English proficiency if an issue is identified after enrolment. HRETC may also require students to satisfactorily complete an LLN screening tool before commencing or continuing their course.
Technology Requirements
HRETC requires students to access their online course and assessments via their online Student Portal.
To complete your course, you must have access to the following:
Email address.
Computer or Tablet.
Word Processor (e.g., Microsoft Word, Google Docs).
Internet connection fast enough for watching online videos.
The latest version of Google Chrome, Mozilla Firefox, Microsoft Edge or Apple Safari.
Adobe Acrobat Reader (Free).
Smart Phone that can record and upload video.
A smartphone app that can scan paper forms to PDF – E.g. Adobe Scan (Android and iOS) or Microsoft Office Lens (Android or iOS); and
Printer.
Scanner- to scan multiple pages into one document.
Recognition of Prior Learning
HRETC offers RPL to all students. RPL is an assessment process that recognises your current skill and
knowledge gained from previous education and training and work and life experience. If you believe you have
any of the skill or knowledge covered in this course, you should contact our Student Experience Team on 1300
024 401. Further information on RPL can be found on our website.
Completion
When students successfully complete all assessments and requirements in their course, they will be issued with a SOA listing each completed unit. A copy of this document is required by the Licencing Authority when you apply for your required licence.
Learning & Assessment
Learning and Assessment
For 2021, the courses will be delivered in groups of units which will be released progressively across the year. Students will initially have access to the five (5) core units of competency to begin their studies (unless students purchase units of competency individually). The Student Experience Team will inform students when access to the next group of units is available.
Courses are delivered and assessed online, and training and assessment are undertaken by logging onto the Student Portal. The Student Portal is where all your learning materials, resources, discussion forums, support and assessments are located. Everything you need to complete your course is in the Student Portal. All materials and support are included in the cost of the course.
HRETC aims to provide assessment results as soon as possible. All assessments will be marked and result available to students within five (5) business days after submission.
Course Duration and Expiry
You must submit all assessments before the Course Expiry Date (for your Course duration.)
Your course enrolment begins on the day you make your course payment (Course Start Date) and remains current for the Course Duration. The Course Duration is the length of time (starting on your Course Start Date) that we allocate to you for the completion and submission of all your Course assessments.
Please refer to the Course Timetable section below to be familiar with your selected course. Unless prior arrangements have been made with HRETC, we will not accept any assessments submitted after the Course Expiry Date. Unless you have been granted an extension or prior arrangements have been made with HRETC, after the Course Expiry Date, your enrolment will be terminated by HRETC and we will issue you with a SOA for any Units of Competency you have successfully completed up to the Course Expiry Date.
Please note: as long as you have submitted all your course assessments on or before the Course Expiry Date, your course and your enrolment will remain open for a further period of one (1) month for you to send to us any resubmissions and for us to finalise your course and issue your SOA.
Course Administration
Course Administration
Course Extensions
If you need to extend your Course Duration, you may apply to HRETC for an extension. Subject to Government stipulations as to course availability periods, you are entitled to a maximum of two (2) extensions and your total Extension Period cannot exceed two (2) months. All applications for an extension must be made in writing and outline the reasons why an extension is needed. You must apply for an extension seven (7) days before the Course Expiry Date. Applications for an extension must be emailed to help@realestatetrainingcentre.com
A fee of $100 (inclusive of GST) will apply for a two (2) month extension period.
If HRETC approves your application for an extension, HRETC will advise you in writing of your new Course Expiry Date. Please note -Payment for the extension application must be paid within 48hrs (2 days) of HRETC’s written approval. Once payment has been processed, the Extension Period will be added to your original Course Expiry Date. If you have not submitted all your assessments by the new Course Expiry Date (and unless you have applied for and we have approved a further extension) your enrolment will be terminated by HRETC and we will issue you with a SOA for any Units of Competency you have successfully completed up to the new Course Expiry Date.
Deferring Your Course
If you need to defer your course, you may apply to HRETC for a maximum of six (6) months (subject to Government stipulations as to course availability periods). All applications for a deferral must be made in writing and outline the reasons why a deferral is needed and the period for which you wish to defer your course. You must apply for a deferral not later than 30 days before your Course Expiry Date.
Applications for a deferral must be emailed to help@realestatetrainingcentre.com for HRETC to reserve the right (acting reasonably) in its sole and absolute discretion to either approve or deny a request for a deferral. If you are applying for a deferral due to medical grounds, HRETC may require the Student to provide suitable supporting evidence from a medical professional. If your request for a deferral is approved, HRETC will notify you in writing of the approval and the period for which your course is deferred (Deferral Period).
Your enrolment in the Course is suspended for the Deferral Period. Please Note – During the Deferral Period, Government regulators and licensing authorities could change the training package and training requirements. When you re-activate your Course, HRETC will enrol you into the most current version of the Course you were previously 0completing. In some cases, this could be different from the Course you were previously completing, and you may have to re-attempt certain assessments or complete additional assessments in order to meet current training and licensing requirements. The maximum allowed Deferral Period is six (6) months.
If you wish to reactivate your enrolment after the Deferral Period, an Enrolment Re-activation fee of $100 (inclusive of GST) is payable at the time you wish to re-activate your Course. After your enrolment has been re-activated, the amount of time available for you to complete the course will be the time that is remaining in your Course Duration immediately prior to the deferral taking effect. After your enrolment has been re-activated, HRETC will notify you in writing of your remaining Course Duration and the new Course Expiry Date.
Case Study:
You are 2 months into a 6-month course. You ask for a 6-month Deferral Period. When you re-activate your course after the Deferral Period, you will have 4 months left to complete your course (6 months minus 2 months).
If you have not requested a re-activation of your enrolment within one (1) month of your Deferral Period ending, your enrolment will be terminated by HRETC and we will issue you with a SOA for any Units of Competency you have successfully completed as at the enrolment termination date.
f you have not submitted all your assessments by the new Course Expiry Date after re-activating your Course, your enrolment will be terminated by HRETC and we will issue you with a SOA for any Units of Competency you have successfully completed up to the new Course Expiry Date.
What Happens If My Enrolment Is Terminated?
Subject to the above, if your enrolment is terminated, HRETC will issue you with a SOA for any Units of Competency you have successfully completed up to the date of termination. If you wish to complete your Course after your enrolment has been terminated, you will need to re-enrol in your course and pay the course fee which is current at the time of re-enrolment. Please Note – Government regulators and licensing authorities may change the course syllabus and training requirements from time to time. If you are re-enrolling into a Course, HRETC will enrol you into the most current version of the Course you were previously completing.
Employment opportunities
At any point during your studies with HRETC, would you like to be considered and notified of employment opportunities within Harcourts? We now have a section on the enrolment form for all students to opt-in 0opportunities to be contacted for employment. For students who have opted in, a report will be pulled monthly through our Student Management System and provided to our state CEO’s and the Harcourts network.
Please note: HRETC makes no warranty, representation or promise of any employment opportunities with Harcourts. Harcourts may in its absolute discretion elect to contact or not contact a potential candidate or take steps to provide any employment opportunities.
Course Timetable
Course Timetable:
State Course Units of Competency Course Duration
Queensland Sales Registration 12 12 months | New South Wales Assistant Agents 5 6 months New South Wales Residential Property Management 5 6 months New South Wales Residential Sales Group 5 6 months New South Wales Residential Electives (Sales or Property Management) 3 6 months New South Wales CPP41419 Certificate IV in Real Estate Practice 18 18 months
Victoria CPP41419 Certificate IV in Real Estate Practice 18 18 months
South Australia Property Management Registration 13 12 months South Australia Sales Representative Registration 19 18 months South Australia Auctioneers Registration 1 3 months
South Australia Bundle A- Sales & Auctioneer Registration 20 18 months South Australia Bundle C- Sales, Property Management & Auctioneer Registration 28 24 months
Western Australia Sales Registration 13 12 months
Western Australia Property Management Registration 12 12 months Western Australia CPP41419 Certificate IV in Real Estate Practice 18 18 months
Course fees may vary depending on various factors (including but not limited to your prior professional experience, existing qualifications, prior studies, your mode of study, any arrangements we have with your organisation and any applicable promotions or offers).
Course fees include:
Online access to all course materials (including assessments and industry forms, announcement and support forums)
Free access to our onsite/online student support days where you can access our assessors for support (please refer to the HRETC student portal for more information)
Access to personal, one-on-one assessor support, mentoring or coaching.
If you are paying your course fees in instalments under a payment plan, the following terms and conditions will
apply. HRETC will advise you before you enrol into your Course:
the number of instalments you have to pay.
the amount of each instalment, and the total amount of the instalments; and
the date on which each instalment becomes due and payable.
After you have paid your first instalment, you will be granted full access to your Course in the Student Portal (Moodle)
If you need to revise your payment plan, you will need to contact the Student Experience Team on 1300 024 401 or email help@realestatetrainingcentre.com
You must have paid all your instalments before we issue your SOA. Notwithstanding any other provisions in the Enrolment Terms and Conditions, if any instalment remains overdue and unpaid for more than 7 days, HRETC will automatically suspend your enrolment in your course until you have paid all outstanding instalment(s). To be reinstated into your course, you must pay all outstanding and overdue instalments.
If your enrolment remains suspended for more than 3 months and during this time you have not made contact with HRETC, and unless you notify us of any extenuating circumstances, your enrolment will be terminated by HRETC and we will issue you with a SOA for any Units of Competency you have successfully completed up to the date of termination. Please refer to “What happens if my enrolment is terminated?” above.
Other Fees and Charges
The following additional fees and charges are payable in relation to your course if you request any of these:
Re-issue Electronic Copy SOA or Qualification – $20 (inclusive of GST)
Re-issue Hard Copy SOA or Qualification – $40 (inclusive of GST and postage and handling)
Re-sitting of assessment where three attempts have previously been made – $50 (inclusive of GST)
RPL Learning for a full qualification – $100 (inclusive of GST)
RPL for a group of units of competency – $30 (inclusive of GST)
Enrolment Re-activation fee- reactivate your enrolment after the Deferral Period- $100 (inclusive of GST)
Photocopies of your assessments- $20 (inclusive of GST)
Payment plan Adjustment – $20 (inclusive of GST)
Student Learning & Support
Student Learning & Support
This course offers students a unique experience of online learning that is fully supported by a assessor and our Student Experience Team. Our students have 24/7 access to their course and the support they need to complete their studies where and when it suits them.
Study When it Suits – everything is online
Students study when and where they like, as long as they have their computer and an internet connection. This allows students to tailor their training time to suit their lifestyle, family, and employment commitments.
Personal Support
Students are guided through their studies with high-level support from a qualified assessor, maximising chances of success. Your Assessor will send you an email on enrolment outlining their support and contact details.
Flexible Learning Support
The Student Experience team and our assessors provide advice and support for each student based on their needs and experience. Students will be supported by scheduled Face-to-Face tutorials (Zoom), invitations to scheduled workshops, one on one in office assistance and webinars by appointment. Assessment support is available from your nominated assessor who will post support and availability in the support forum within your student portal.
Full Access to Resources
Detailed course materials with links to external resources, real estate documentation, examples of current practices, online discussion forums, live chat, quizzes and assessments.
Experienced Real Estate Assessors
All our assessors are highly qualified but more importantly, they are licensed real estate agents with years of industry experience.
Feedback – Every Step of the Way
All assessments are conducted online to allow assessors to provide students with detailed feedback on all assessments. Some quizzes are auto marked, with instant feedback. Assessors provide detailed feedback allowing students to learn from what they have completed correctly and where there is room for improvement.
Our assessors are available to discuss their feedback and answer questions.
Interact & Study with Assessors & Peers
Our online discussion/support forum is where students interact with other students studying the same course, engage in peer-to-peer learning and support. Our assessors also post-study tips and answer student questions.
Access to Assessor Support and Assistance
Please note that our assessors work various hours and may not be present 24/7. Assessor support can be planned and allocated in advance through a confirmed booking for that day. Please note that on a given day, priority for assessor support is given to those students who have made a booking for that day. Please be mindful of the fact that the Assessor is there to assist all HRETC students. If you require dedicated, continuous one-on-one training and support throughout your entire course, please contact us to make alternative arrangements for support.
Student Support Services
Student Support Services
HRETC is committed to providing equitable access for students and to eliminate discrimination in vocational education and training. People who require LLN assistance, have a disability and people from a non-English speaking background are encouraged to pursue their vocational education and training goals through participation in the range of programmes offered by the HRETC (RTO).
The HRETC (RTO) will access appropriate participant support services and ensure the necessary support services are provided for participants as required. Details of participant support services available for our courses are outlined below or can be obtained by contacting our Student Experience Team.
Reasonable Adjustment
Reasonable adjustment refers to adjustments that can be made to the way in which evidence of a student’s performance can be assessed. Whilst adjustments may be required, they must not compromise the integrity of the overall assessment, and assessors must ensure that the Rules of Evidence and Principles of Assessment are met.
Examples of reasonable adjustments include but are not limited to:
Provision of personal support services (e.g. word processor or audio transcriber);
Extending or modifying timeframes for assessment such as shorter training or assessment sessions to allow for fatigue or medication; to written task;
Using oral assessments (presentations, recorded responses, and telephone interviews) as alternatives to written task; and
Presenting information in a range of media thereby enhancing accessibility and/or use of large print version of papers.
Any student who considers they need or may need reasonable adjustment to assessments for any reason should contact the Student Experience Team to discuss your options for further support.
Language, Literacy and Numeracy
All students are encouraged to undertake an online LLN quiz to ensure that they have the LLN skills required to complete the required training and assessment. The Student Experience Team or the assessor will discuss any issues identified from the LLN quiz with the student to confirm their suitability for their chosen or organise support for the student.
Services Available
Students requiring counselling or support should discuss the matter with their assessor and the Student experience team. HRETC will assist where possible and, in the event, that further action is required refer the student to the appropriate personnel, or alternatively the student may wish to contact the relevant organisation themselves from the following list.
These Enrolment Terms and Conditions set out the terms of the relationship between the Student (you) and Harcourts Queensland Pty Limited trading as Harcourts Real Estate Training Centre (HRETC). You agree that:
It is a condition of enrolment that you achieve satisfactory academic progress throughout your selected course (Course) at a rate that will enable you to complete the Course in the allocated timeframe.
You are required to use your best endeavours to meet the requirements of the Course and to comply with any rules and regulations established from time to time and as notified to you by HRETC.
Any breach of HRETC’s rules and regulations or display of behaviour (online or in-person) which in HRETC’s reasonable opinion is unacceptable could result in your enrolment being cancelled without any entitlement to a refund of any Course fees or charges paid.
You will be responsible for your equipment, personal items and property that you may choose to use to complete the Course or bring into Harcourts premises. You release, indemnify and hold harmless HRETC against all liability and claims for any loss or damage to such items, howsoever caused except where liability is expressly imposed by law.
All lessons and any related material supplied by HRETC are copyright and remain the property of HRETC. You acknowledge that any unauthorised copying may constitute a breach of HRETC’s copyright in such lessons and materials.
Unless otherwise advised by HRETC, Course fees do not include the cost of textbooks or other materials (which are not contained in the Student Portal).
In the event that a new version of the National Qualification is endorsed and released by the relevant VET regulator or government body, HRETC will manage the transition of its Students to the new version in accordance with the Standards for Registered Learning Organisations 2015, and that this circumstance does not constitute provider default.
HRETC reserves the right to change the particulars of the services, including changes to fees and prices, Courses, facilities, online portals and dates of courses where circumstances beyond HRETC’s reasonable control require such changes.
If you are attending Harcourts offices, you authorise HRETC to obtain emergency medical treatment for you in the event that HRETC considers such steps necessary. You agree to indemnify and hold harmless HRETC and its personnel for any expense, loss, damage or liability of whatsoever nature or howsoever caused as a result of authorising and arranging such emergency medical treatment.
You will advise HRETC of any change to your personal information and circumstances (including but not limited to changes to your name, address and/or contact details) which will affect your enrolment of HRETC delivery of the Course to you.
HRETC will only authorise to release administrative information about your performance at HRETC (including academic progress and attendance information) to any person/s who the students agree to in writing. Any revocation of this authority must also be advised to HRETC in writing by the student.
Course Fees
You have read and understood the information about the Course as set out in this Student Handbook, including but not limited to the arrangements for the payment of Course fees, any additional fees and HRETC’s policy on refunds.
You will pay the Course fees and any additional fees as and when they become due and payable as referred to in the Student Handbook.
Payment Plans
If you are paying your Course fees in instalments under a payment plan, HRETC will advise you before you enrol into your Course: (a) the number of instalments you have to pay (b) the amount of each instalment, and the total amount of the instalments (c) the date on which each instalment becomes due and payable.
Notwithstanding anything other provision in the Enrolment Terms and Conditions, if your Course fees (or any pre-approved instalment of Course fees) remain outstanding for more than 7 days from when they became due and payable:
HRETC may suspend your enrolment in your course until you have paid all outstanding Course fees or instalments (as the case may be).
During the period of suspension, HRETC will: [1] withhold the provision of materials for your Course; [2] suspend your access to the HRETC Student Portal; and [3] discontinue the marking and grading of any assessments you have submitted. (b) If your enrolment remains suspended for more than 3 months due to non-payment and during this time you have not made any contact with HRETC, we will cancel your enrolment in the Course at the end of 3 months.
Course expiry date and extensions
You must complete your Course before the Course expiry date for your Course as set out in this Student Handbook.
If you fail to complete your Course before the Course expiry date, your enrolment will expire, and you will not be entitled to any refund of your Course fees.
If you require more time to complete your course, you may apply to HRETC for an extension to your Course expiry date.
All applications for an extension must be made in writing and outline the reasons why an extension is needed. You must apply within seven (7 days) for an extension before your Course expiry date.
HRETC will grant you an extension to your Course if:
o (a) you are not otherwise in breach of this Agreement;
o (b) your Course fees are paid up to date;
o (c) you have paid the Course extension application fee; and
o (d) You have applied for an extension within the requisite timeframe.
If HRETC approves your application for a Course extension, your Course expiry date will be extended by the relevant extension period.
If you fail to complete your Course by the extended Course expiry date, your enrolment will expire, and you will not be entitled to any refund of your Course fees.
If you wish to complete your Course after your enrolment has expired, you will need to re-enrol in the Course and pay the Course Fee for the Course which is current at the time of re-enrolment.
Agree that any information, documents, photographs, images, testimonials of (or created by) you or created by HRETC which feature you (Student Images), may be used by HRETC for publicity or promotional purposes (including in any printed and online marketing materials or channels, or on any social media network) without the need for HRETC to obtain further consent or authorisation from you.
Authorise and consent to HRETC collecting, holding, using or disclosing the Student Images for such purposes.
Agree to notify HRETC in writing of any revocation of your consent, agreement or authorisation (as the case may be) for HRETC to collect, hold, use or disclose the Student Images.
Agree to opt-in to receive HRETC newsletters, promotions, invitations and any other marketing and emails from HRETC.
Promotional offers
If you have enrolled in a Course as a result of any HRETC promotional offer existing at the time of your enrolment, you agree that you will also be bound by the terms and conditions of that promotional offer. Should any part of the Enrolment Terms and Conditions or the Student Handbook be inconsistent with the promotional offer terms and conditions, the latter will prevail to the extent of the inconsistency.
Student Experience Team
Student Experience Team
The Student Experience Team will communicate with you via email or phone on a regular basis. These contact points are known as “Student Check-in’s”. If you have a preferred way to be contacted, please notify the Student Experience Team as soon as possible. You will be contacted by the following points:
Upon enrolment
Student Induction Call
1 month after enrolment
Every three (3) months after the first month check in until course completion
Post Check in after completion
Upon enrolment, you will receive an email from HRETC encouraging you to book in a student induction call. This call is not compulsory, however; it will assist you at the beginning of your enrolment to ensure you are able to utilise the student portal effectively and answer any questions you may have. The Student Induction call will include the following information:
Welcoming you to HRETC
Portal Navigation
Course duration and Expiry dates
Potential government changes to the training requirements or syllabus.
Important policies and procedures
Student Support Days/Bookings
Assessor details
LLN Quiz
Answer any questions or concerns
Course Terms & Conditions
Service quality commitment
HRETC is responsible for the quality of learning and assessments in compliance with the Standards for RTOs 2015, and the issuing of the AQTF certification documentation. If you are unable to complete the course within the stipulated timeframe due to illness or extenuating circumstances, HRETC will discuss with you the timing for completing the delivery of any remaining Units of Competency and any uncompleted assessments.
Expected standard of Student Conduct
The Enrolment Terms and Conditions set out HRETC’s rules for acceptable academic and general conduct. Students who are unruly, offensive or conduct themselves in a disrespectful, abusive or threatening manner toward HRETC personnel or fellow students will have their enrolment cancelled (without a refund).
Plagiarism will not be tolerated and if detected, may result in a Student’s enrolment being cancelled and assessment result being revoked.
Student Support
If you are experiencing any difficulty or concerns about your learning experience, please contact the Student Experience Team. There is a range of solutions that we can discuss and provide in these circumstances.
Student Support Services
HRETC recognises and will assist students who have special needs during the assessment process. Reasonable adjustments may need to be made in the assessment process for students with special needs. Students with special needs may include those who require LLN assistance, have disabilities, anxious or inexperienced.
Students will be encouraged to identify any special needs that may impact their ability to complete the training and/or assessment during the enrolment process. For more information, please contact the Student Experience Team.
Access and equity
HRETC is committed to providing learning and assessment services to all students regardless of race, religion, gender, socio-economic status, disability, language, literacy or numeracy.
Feedback
We appreciate your feedback to help us continuously improve our service, courses and student experience. If you have any feedback on how we can improve our offering, please email us at help@realestatetrainingcentre.com
Feedback surveys
We issue an annual student survey which we use to collect data from our past and present students to use for improving our business and student experience. The AQTF also gathers feedback from students on student engagement and employer satisfaction. You may at some time be asked to provide feedback directly to them as a student of HRETC.
Complaints and appeals
HRETC’s Complaints and Appeals Policy provides an avenue for you to advise us of any issues, concerns or complaints (Complaints) you may have, or lodge assessment appeals with HRETC. We will deal with all Complaints and appeals in a constructive and timely manner. A copy of the Complaints and Appeals Policy is publicly available via our website or on page 25 of this Handbook.
Legislative compliance
As an RTO, HRETC is regulated by the NVR Act. As a consumer, Students have certain consumer rights under the Commonwealth Competition and Consumer Act 2010, and the Queensland Fair Trading Act 1989. As a company, HRETC is also required to comply with applicable anti-discrimination, work health and safety legislation. Your chosen course will cover in detail any legislative requirements relevant to the Units of Competency covered in that course. If you wish to know how you can get access to this legislation, obtain further information from various Government bodies about this legislation, or obtain a copy of relevant HRETC policies and procedures, please contact our Student Experience Team at help@realestatetrainingcentre.com or call us on 1300 024 40.
Student records and access to the Student Portal
Students are entitled to request access to the records of their learning at HRETC. Photocopies of your assessments can be arranged for a small administration fee. We retain all Student records, and you will continue to have access to the Student Portal for a period of 6 months from when we issue you your SOA. After these 6 months has expired, we will block your access. Students wishing to gain access to their Learning records should contact our Administration Team in writing at help@realestatetrainingcentre.com
Policies
This section provides Links to HRETC Policies
(the flipicons below use Shortcodes to reference Templates)
Refunds Policy
We are committed to providing a fair and equitable refund policy for all students.
Consumer Affairs Victoria is a business unit of the Department of Justice and Community Safety, within the Victorian government. They are Victoria’s consumer affairs regulator. Their purpose is to help Victorians be responsible and informed businesses and consumers.
Business Licensing Authority
Victoria’s BLA provides licences to businesses that need one to operate lawfully. The BLA is an independent regulator within the Victorian Government’s Justice portfolio, operating under the Business Licensing Authority Act 1998.
When you start or cease employment, your employer should reflect this in their myCAV account. This notifies the BLA and ensures the public register contains the correct employment details.
Each time you seek re-employment as an agent’s representative, your new employer must separately verify that you meet all the eligibility criteria.
CBS has a very broad portfolio including consumer protection, product safety, occupational licensing, liquor licensing, gambling regulation, charities regulation, residential tenancies and births, deaths and marriages. CBS is a division of the South Australian Government’s Attorney-General’s Department. CBS provides a diverse range of services to:
Protect consumers
Support and regulate business
Record significant life events for South Australians
The role of CBS is vital to the social and economic wellbeing of the state. In regard to real estate, CBS has the
following main functions:
Tenancy advice
Bond lodgement and refunds
Licencing for; land agents, sales representatives, property managers and auctioneers
Maintain the Occupational Public Register (a register of licence holders)
Department of Mines, Industry Regulation and Safety
The Department of Mines, Industry Regulation and Safety (DMIRS) was formed on 1 July 2017, as a result of merging the Department of Commerce and Department of Mines and Petroleum. Its mission is to support a safe, fair and responsible future for the Western Australian community, industry and resources sector. DMIRS oversees and manages the licensing and registration of real estate practitioners as well as the regulation of their activities through industry regulation and consumer protection. They develop, promote and enforce legislation that protects all real estate consumers.
The Property Agents Board regulates the Real Estate Industry in Tasmania. One of the many functions of the Board is to administer the licensing system for real estate professionals. To work in the real estate industry in Tasmania in a sales, property management or an administrative role performing regulated functions requires a minimum of a Property Representative License. People seeking to obtain a Property Representative License applicants must pass an exam administered by the Board and complete the license application process. To operate a real estate business in Tasmania requires a Real Estate Agent License and a minimum of two years full time experience (or part time equivalent) in the real estate industry.
For information on the contents of the exam use this link to the document ‘guide to examination’ –
DESE ~ Australian Government Department of Education, Skills and Employment
HRETC ~ Harcourts Real Estate Training Centre
LLN ~ Language, Literacy and Numeracy
NBD ~ Scheme Notifiable Data Breaches Scheme
NCVER ~ National Centre for Vocational Education Research Ltd
NVETR ~ Act National Vocational Education and Training Regulator Act 2011
Privacy Act ~ Privacy Act 1988 (Cth)
RPL ~ Recognition of Prior Learning
RTO ~ Registered Training Organisation
SOA ~ Statement of Attainment
USI ~ Unique Student Identifier
VET ~ Vocational Education and Training
Privacy Notice
Privacy Notice
Why we collect your personal information
As an RTO, we collect your personal information so we can process and manage your enrolment in a VET course with us. In accordance with APP 5.2(e) If you do not provide HRETC with your personal information, we will not be able to enrol you as a student.
How we use your personal information
We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.
How we disclose your personal information
We are required by law (under the NVETR Act) to disclose the personal information we collect about you to the National VET Data Collection kept by the NCVER. The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.
We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.
How the NCVER and other bodies handle your personal information.
The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.
The NCVER is authorised to disclose information to the DESE, Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:
administration of VET, including program administration, regulation, monitoring and evaluation
facilitation of statistics and research relating to education, including surveys and data linkage
understanding how the VET market operates, for policy, workforce planning and consumer information.
The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf. The NCVER does not intend to disclose your personal information to any overseas recipients. For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.
If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.
DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice.
Surveys
You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt-out of the survey at the time of being contacted.
Contact information
At any time, you may contact HRETC to:
request access to your personal information
correct your personal information
make a complaint about how your personal information has been handled
ask a question about this Privacy Notice
Harcourts Real Estate Training Centre (RTO #31139) Student Experience Team 1300 024 401 help@realestatetrainingcentre.com
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